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  1. TrueMoney
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  3. Receiving and handling of complaints

Receiving and handling of complaints

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  • The customer has successfully paid, been deducted from the bank account / E-wallet, but TrueMoney Pay has notified the failed payment result. How do I handle it?
  • If the customer has successfully paid, but I can not provide the goods / services to the customer and want to refund, what should I do?
  • If the customer has successfully paid but wants to return the goods, refunded, what should I do?
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