Online Payment

How to get started

• How can I connect to the TrueMoney Pay payment gateway?
• How long does it take to receive a TrueMoney Pay connection?
• If I do not have a website selling only online sales through Facebook, social network, .., can use the payment service of TrueMoney Pay or not?
• If I have difficulty connecting, can I get technical support from TrueMoney Pay?
• Where can I find integration documents?
• What is the fee for using TrueMoney Pay?

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Data system and analysis

• I would like to see Dashboard aggregate revenue for the week/month/year, does TrueMoney Pay support me?
• Why can't I log in to website pay.truemoney.com.vn? The screen show error: 504/502
• Does TrueMoney Pay provide transaction management tools for me?

Security and risk management

• Is cardholder information stored and at risk of being stolen?
• What do user have to do when wallet is out of money?
• How can I pay by TrueMoney E-Wallet?
• What condition do user must have if they want to payment by TrueMoney E-wallet?
• What is 3D Secure service?
• Does TrueMoney Pay support 3D Secure when paying via international cards?

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Account

• If I lose my email and password, what should I do to get my account back?
• Can I register another email for my account?
• How can I change my account password?
• Why my account is locked, can not login?
• How much account do I have to use all servive of TrueMoney Pay?

Receiving and handling of complaints

• The customer has successfully paid, been deducted from the bank account / E-wallet, but TrueMoney Pay has notified the failed payment result. How do I handle it?
• If the customer has successfully paid, but I can not provide the goods / services to the customer and want to refund, what should I do?
• If the customer has successfully paid but wants to return the goods, refunded, what should I do?

Crosscheck and Payment

• After the client has paid, how long can I get paid?
• Why has not my account been received yet?
• It was time to receive the reconciliaton report but I still have not received, what should I do?
• If there is a difference in the amount of successful transaction between my system and TrueMoney Pay, what should I do?
• How can I receive money?