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How to get started
How long does it take to receive a TrueMoney Pay connection?
If I do not have a website selling only online sales through Facebook, social network, .., can use the payment service of TrueMoney Pay or not?
If I have difficulty connecting, can I get technical support from TrueMoney Pay?
Where can I find integration documents?
What is the fee for using TrueMoney Pay?
What are the requirements for using the TrueMoney Pay payment service?
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Data system and analysis
I would like to see Dashboard aggregate revenue for the week/month/year, does TrueMoney Pay support me?
Why can't I log in to website pay.truemoney.com.vn? The screen show error: 504/502
Does TrueMoney Pay provide transaction management tools for me?
Security and risk management
Is cardholder information stored and at risk of being stolen?
What do user have to do when wallet is out of money?
How can I pay by TrueMoney E-Wallet?
What condition do user must have if they want to payment by TrueMoney E-wallet?
What is 3D Secure service?
Does TrueMoney Pay support 3D Secure when paying via international cards?
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If I lose my email and password, what should I do to get my account back?
Can I register another email for my account?
How can I change my account password?
Why my account is locked, can not login?
How much account do I have to use all servive of TrueMoney Pay?
Receiving and handling of complaints
The customer has successfully paid, been deducted from the bank account / E-wallet, but TrueMoney Pay has notified the failed payment result. How do I handle it?
If the customer has successfully paid, but I can not provide the goods / services to the customer and want to refund, what should I do?
If the customer has successfully paid but wants to return the goods, refunded, what should I do?
Crosscheck and Payment
After the client has paid, how long can I get paid?
Why has not my account been received yet?
It was time to receive the reconciliaton report but I still have not received, what should I do?
If there is a difference in the amount of successful transaction between my system and TrueMoney Pay, what should I do?
How can I receive money?