In case of the direct top-up is successfully but the customer account does not have any notification about receiving money, the customer should contact to Network Operator's Support Center to direct check the balance. It is possible that the customer has used a service that is charged money (eg, debt, data packages ...). Agent and customer can refer some Operator hotline here:
- Viettel: 198 or 18008098
- Mobifone: 9090 or 0904144144
- Vinaphone: 18001091 or 0912481111
- Vietnamobile: 0922789789
- Gmobile: 0993196196
In case you have contacted the Operator to check but no information received money, customer or Agent can contact with TrueMoney Call Center 1900 63 64 86, press 2 for support.