If the money on agent wallet is less than the money was deducted, please contact TrueMoney hotline 1900 63 64 86 press 2 or send an email to firstname.lastname@example.org and provides these following information:
- Phone number
- Transaction ID
- Name of bank
- Time of transaction
- The money amount
- Screenshot picture of that transaction
In addition, agent can also report information to sale staff for assistance.