If the customer has successfully paid, but I can not provide the goods / services to the customer and want to refund, what should I do?

If the customer successfully pays, but you can not provide the service to the customer. If you would like to cancel the transaction to refund the customer, please return the transaction information to our Customer Care for transaction refund support.
After receiving the refund request, the average time to process will be 3-7 days (domestic payment service), 3-10 days (international card service). The refund period depends on the issuing bank.
Skype: help.1pay
Email: cskh@1pay.vn
Hotline: 0964 22 26 28